How it works
If STO Garant's guarantee applies to your booking, you do not pay the booking amount to Bike Villas Travel but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve until the trip booked has come to an end. The booking amount is then released to Bike Villas Travel on the day after your trip ends. If Bike Villas Travel should become financially insolvent before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.
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