Bike Villas Travel
Everything for your cycling holiday
Frequently asked questions
How do I book a Cycling Camp?
If you want to participate in a Cycling Camp, fill in the contact form or send an email to info@bikevillastravel.com. This can be found on the info page of the Cycling Camp in question. We will then contact you to coordinate everything and answer any questions you might have. You will then receive a booking confirmation with all the information you need for a carefree cycling holiday.
How do I book a Bike Villa in Mallorca?
Search for your Bike Villa of choice on the website. Vervolgens kun je op de pagina van de betreffende Bike Villa een aanvraag doen naar beschikbaarheid en prijs. Bij alle Bike Villas zie je de minimum prijs per nacht (wintermaanden) en de maximum prijs per nacht (juli en augustus). We vragen de definitieve prijs altijd nog op bij de eigenaar omdat het kan voorkomen dat er nog extra kosten gerekend worden zoals schoonmaakkosten en toeristenbelasting. Bij de meeste Bike Villas zie je ook een kalender met de actuele beschikbaarheid.
De volgende stap is om te bepalen of je aanvullende services wilt afnemen zoals fietshuur, catering etc. Zodra jouw maatwerk-fietsvakantie definitief is krijg je van ons een boekingsbevestiging. We blijven voor, tijdens en na jouw fietsvakantie jouw contactpersoon voor alle afgenomen services.
How does it work if I want a tailor-made package?
You can contact us via e-mail, phone, whatsapp and/or the contact form. We will get together to list your wishes and to arrange your desired package. Good to know in advance is a tailor-made package consists at least of renting a Bike Villa and a bike. This offer falls under the guarantee of STO Garant. You can find the conditions of this guarantee scheme on the STO Garant website (www.sto-garant.nl/downloads).

How does it work when I want to book a service?
Through the contact form on the 'contact' page you can request a service. We offer bike rental, catering, transfers, routes/guides, and other activities. We will then contact you to fine-tune everything and answer any questions you may have. You can also arrange a transfer from the airport to your Bike Villa yourself using the booking form on the 'transfer' page. You pay for each service directly to the service provider.

Do I have insurance?
We recommend that you arrange travel insurance. Ask your advisor if it also covers cycling, gravel biking and/or mountain biking activities. Participation in one of our packages is always at your own risk. As a travel organisation we are affiliated to a guarantee scheme (STO Garant). Should we face financial problems or even go bankrupt, you will always get your money back. So always book through a travel organisation.

What meals are served? Vegetarian possible?
We serve honest fare, geared to the nutritional needs of cyclists. Everything is freshly prepared. For arrangements, we go through the menu together daily, so there is something for everyone. Vegetarian food is of course also an option. For specific dietary needs and/or allergies, we discuss before the arrangement what is feasible. If you would like to use catering at your own Bike VIlla, please contact us for options and prices.

How does a guarantee fund work?
To comply with the legally required guarantee, we use STO Garant, a guarantee scheme recognized by the Authority Consumer and Market (ACM). You can check this via the STO Garant participant page (www.sto-garant.nl/en/deelnemers). All information about STO Garant can be found on our homepage under the Guarantee Scheme and at www.sto-garant.nl/en.

Any of our travel and other offers on this website indicates whether the STO Garant guarantee is applicable. The guarantee scheme explains what the guarantee entails and what conditions apply. You can find this guarantee scheme on the website of STO Garant (www.sto-garant.nl/en/downloads).

Can my wife/husband who does not cycle participate in a Camp?
Yes, we have options for non-cyclists to participate at some Cycling Camps. Ask us about the options!

What is the level at the Cycling Camps?
Our Cycling Camps are for enthusiastic cyclists at any level. Guideline for the desired fitness level is that you cycle regularly (2-3 times a week) and can reasonably easily do rides of 3-4 hours. Of course, there is always some level difference in a group. We aim to ride as a team but everyone will be given their personal goals for the ride depending on level and ambitions.

How large is the group during a Cycling Camp?
We focus on small-scale cycling holidays. The group size is minimum 6 and maximum 12 people. This allows us to maintain the quality of the Camp and the personal attention we strive for.

How are the rides organised?
Every morning we hold a briefing about that day's ride. You will then also be told your personal goals. We ride as a team with the stronger riders doing most of the leading. On the climb, everyone cycles up at their own speed with a power meter and heart rate monitor. The fastest riders descend again after reaching the top and join the other riders. Everyone stays active! There is a guide/coach on the bike and a support car on every ride.

Can I bring my own bike at a Power Camp?
Yes you can. However, we recommend using our high-end carbon bikes with Di2 and power meter. Together with our mechanic we will ensure the right set-up. If you choose to bring your own bike, it must have a powermeter. You will then get 80 Euro discount on the total price of the Power Camp.

Can I bring my own bike to the Gravel Camp?
Yes you can. You will then get 175 Euro discount on the total price of the Camp.

What does the cycling outfit consist of?
If you participate in one of our Cycling Camps, a Bike Villas jersey is included. Other items of clothing such as cycling shorts rain jacket, windstopper, socks, arm and leg warmers etc should be brought by yourself. A helmet, shoes etc are also not included. Bike Villas cycling shorts can be bought for 85 euros.

What are the cancellation conditions?
You can find these at the bottom of each page under general terms and conditions.


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