Bike Villas Travel
Everything for your cycling holiday
Frequently asked questions
How do I book a package?
If you would like to participate in a package, please fill out the contact form. This is on the info page of the package. We will then contact you to coordinate everything and answer any questions you may have. You will then receive a booking confirmation with all the information you need for a carefree cycling adventure.
How do I book a Bike Villa in Mallorca?
Search on the website for the Bike Villa of your choice. On the Bike Villa page, you will be able to make a request for availability and price. At all Bike Villas, you will see the minimum price per night (winter months) and the maximum price per night (July and August). We always ask for the final price at the owner's office, because there might be extra charges such as cleaning costs and tourist tax. Most Bike Villas also have a calendar showing the current availability. After the final booking, you will receive a booking confirmation from us and the owner will contact you with information on payment and check-in. You always pay the rent of the Bike Villa directly to the owner. We will keep in touch with you and are always available for questions.
How does it work if I want a customized package?
You can contact us by mail, call, WhatsApp, and/or the contact form. We will then discuss your wishes in order to come to your desired package. Good to know in advance is that a custom package consists of at least renting a bike villa and catering (breakfast and dinner).

This offer is covered by the STO Garant guarantee. You can find the conditions for this guarantee scheme on STO Garant’s website (www.sto-garant.nl/en/downloads)

How does it work when I want to book a service?
Through the contact form on the 'contact' page you can request a service. We offer bike rental, catering, transfers, routes/guides, and other activities. We will then contact you to fine-tune everything and answer any questions you may have. You can also arrange a transfer from the airport to your Bike Villa yourself using the booking form on the 'transfer' page. You pay for each service directly to the service provider.

Do I have insurance?
We recommend that you arrange travel insurance. Ask your advisor if it also covers cycling, gravel biking and/or mountain biking activities. Participation in one of our packages is always at your own risk. As a travel organisation we are affiliated to a guarantee scheme (STO Garant). Should we face financial problems or even go bankrupt, you will always get your money back. So always book through a travel organisation.

What meals are served? Vegetarian possible?
We serve honest fare, geared to the nutritional needs of cyclists. Everything is freshly prepared. For arrangements, we go through the menu together daily, so there is something for everyone. Vegetarian food is of course also an option. For specific dietary needs and/or allergies, we discuss before the arrangement what is feasible. If you would like to use catering at your own Bike VIlla, please contact us for options and prices.

How does a guarantee fund work?
To comply with the legally required guarantee, we use STO Garant, a guarantee scheme recognized by the Authority Consumer and Market (ACM). You can check this via the STO Garant participant page (www.sto-garant.nl/en/deelnemers). All information about STO Garant can be found on our homepage under the Guarantee Scheme and at www.sto-garant.nl/en.

Any of our travel and other offers on this website indicates whether the STO Garant guarantee is applicable. The guarantee scheme explains what the guarantee entails and what conditions apply. You can find this guarantee scheme on the website of STO Garant (www.sto-garant.nl/en/downloads).

Is there guidance while cycling?
Yes, at package organized by us there is always at least 1 professional and experienced guide on the bike who goes with the group on the road. Usually, a support vehicle is used including sports drinks, food, and first aid materials (and knowledge).

What is the level of the groups?
The level depends on the package we offer, for each package you can see which level applies. Of course, there is always a level difference in a group. We strive to cycle in one or two groups so that everyone can cycle at his or her level. Everyone is of course free to cycle the routes at his or her pace without waiting. If you do like to stay with the group then occasionally waiting is unavoidable.

How large is the group during a trip/package?
Size may vary by package. We strive to form groups between 10 and 16 people. This allows us to maintain the quality of the package and the personal attention we strive for, and the group is small enough to get to know everyone well.

Can I also make routes shorter/longer at my own discretion during a package?
This is certainly possible. The rides we are going to make will be gone through beforehand and offered as a gpx file with the participants. Of course, there are always plenty of options to make these rides longer or shorter or to drive them on your own initiative. We would like to communicate this in advance.


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